A BRIERLEY Hill care home has been given another rating of ‘requires improvement’ from the CQC.
Amberley Care Home was given a new rating on May 30 after a recent inspection – prompted by the death of a resident.
The care home, in Stourbridge Road, has had a ‘requires improvement’ rating since 2018.
In a new report, the CQC (Care Quality Commission) rated the service as ‘requires improvement’ for the categories looking at whether the home was safe and effective; while the category looking at whether the home was well-led was scored as inadequate.
In their report, inspectors said people’s medicines were not always managed safely.
It said: “There was a lack of information and guidance to guide staff on how and when to offer people’s ‘when required’ (PRN) medicines and how to apply their topical medicines.”
The report added that the risks to people’s health and safety was not always identified and managed and people did not always receive consistent support to reduce known risks.
It said provider failed to implement effective systems to assess, monitor and improve the service.
Inspectors also said that residents were “not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests”.
The report acknowledged there were enough staff to meet people’s needs and that staff were recruited safely.
It also noted that people had said they felt safe, they were encouraged and supported to eat and drink and staff knew people well.
However, it added: “Records did not provide clear guidance for staff to follow when supporting people.”
The report added: “Staff worked with other professionals to ensure people received a joined-up approach to their care. Relatives told us